Self-Storage in Carol Stream, IL

In the process of helping an older family member, we just rented a second unit from this location. A member of the family had a unit here quite a few years ago…. Read More

In the process of helping an older family member, we just rented a second unit from this location. A member of the family had a unit here quite a few years ago. This location is clean and cheerful and the staff are incredibly friendly and helpful. The loading dock access is a benefit. After a bad experience with a storage facility closer to home we have total peace of mind here. 100% recommend!!!

Dave was very helpful, patient, and friendly. He took the time to show us how to get to our unit, where to park, and provided all the details needed. He was al… Read More

Dave was very helpful, patient, and friendly. He took the time to show us how to get to our unit, where to park, and provided all the details needed. He was also very patient with me as I was having issues with the rental of the U-Haul truck. His co-worker, Lisa, was also very nice and helpful, they both made sure we were well informed. The facility is clean, which is very important to me. Overall, it was a great experience, and would recommend it to anyone. Plus they offered a good discount. N. Rosado

The facility itself is clean and secure. The customer service is top notch. David was incredibly helpful and patient with every question asked. He went above an… Read More

The facility itself is clean and secure. The customer service is top notch. David was incredibly helpful and patient with every question asked. He went above and beyond to ensure I had the most positive experience. My experience overall was smooth and stress free. Thank you!

The facility itself is clean and secure. The customer service is top notch. David was incredibly helpful and patient with every question asked. He went above an… Read More

The facility itself is clean and secure. The customer service is top notch. David was incredibly helpful and patient with every question asked. He went above and beyond to ensure I had the most positive experience. My experience overall was smooth and stress free. Thank you!

Lisa was great at helping us select the unit we needed. Very helpful and the whole transaction was very quick and easy. Would recommend keeping your stuff here … Read More

Lisa was great at helping us select the unit we needed. Very helpful and the whole transaction was very quick and easy. Would recommend keeping your stuff here if you need it.

Davis was very helpful, patient, and friendly. He took the time to show us how to get to our unit, where to park, and provided all the details needed. He was a… Read More

Davis was very helpful, patient, and friendly. He took the time to show us how to get to our unit, where to park, and provided all the details needed. He was also very patient with me as I was having issues with the rental of the U-Haul truck. His co-worker, whose name I unfortunately didn’t get, was also very nice and helpful. The facility is clean, which is very important to me. Overall, it was a great experience, and would recommend it to anyone. Plus they offered a good discount. N. Rosado

David was very helpful and made signing up very easy. He walked me through how to enter the building during and after business hours including how to use the ac… Read More

David was very helpful and made signing up very easy. He walked me through how to enter the building during and after business hours including how to use the access card. David also walked me through the monthly charges including the first month fee which included the initial set up fee. The unit looks very clean and safe. Thank you, Omar

Friendly staff! Dave was so helpful in setting up my storage unit. Showed me 2 units and explained others that were available as well. Went over the instruction… Read More

Friendly staff! Dave was so helpful in setting up my storage unit. Showed me 2 units and explained others that were available as well. Went over the instructions on how to open the garage doors, the carts and elevator. He was always smiling and courteous! He made my experience 5 star! Thank you Dave!

I rented a unit for almost 1 year and rented a handful of Uhauls along the way. The staff members were extremely helpful and made the process very simple! This … Read More

I rented a unit for almost 1 year and rented a handful of Uhauls along the way. The staff members were extremely helpful and made the process very simple! This was the best storage experience that I have ever had. Thank you!

Enjoyed my experience at the U-Stor-It in Carol Stream. Dave, the customer rep made the sign up process easy. Hello showed us the storage unit and gave us all t… Read More

Enjoyed my experience at the U-Stor-It in Carol Stream. Dave, the customer rep made the sign up process easy. Hello showed us the storage unit and gave us all the time we needed to move in. I definitely recommend this place, ask for Dave, he will take good care of you.

Very professional and well kept and secure facilities. Overall a great experience, however, I wish they had more favor towards long term tenants. Great business… Read More

Very professional and well kept and secure facilities. Overall a great experience, however, I wish they had more favor towards long term tenants. Great business to work with!

The two people at the counter made me feel special. They greeted me with a cheery smile and greeting. It was a very clean facility and easy to access. I will… Read More

The two people at the counter made me feel special. They greeted me with a cheery smile and greeting. It was a very clean facility and easy to access. I will use this facility whenever I need their services. The staff makes this facility stand out among all the rest. Keep up the good vibes!

Dave was incredibly helpful in helping find the right storage unit. He was super attentive and helpful providing excellent customer service. Would highly recomm… Read More

Dave was incredibly helpful in helping find the right storage unit. He was super attentive and helpful providing excellent customer service. Would highly recommend him with all your storage needs!!!

Amazing facility,clean,climate controlled,LED lighting, music and the most important security cameras everywhere. Staff is great, friendly, very knowledgeable. … Read More

Amazing facility,clean,climate controlled,LED lighting, music and the most important security cameras everywhere. Staff is great, friendly, very knowledgeable. Dave was so helpful to answer all the questions and give me best advice helping me choose the right storage unit for the best price. I highly recommend this location!!

I have been with this company for years. Always friendly faces. I had a small unit for a few years, then upgraded, and today, 10/25/2024, I down graded, and it … Read More

I have been with this company for years. Always friendly faces. I had a small unit for a few years, then upgraded, and today, 10/25/2024, I down graded, and it was super simple.

Great experience. Friendly team, clean facility. Office is decorated, coffee bar, even piped in music in the halls, great lighting. I can get just the right a… Read More

Great experience. Friendly team, clean facility. Office is decorated, coffee bar, even piped in music in the halls, great lighting. I can get just the right amount of storage when I need it. I wouldn’t go anywhere else!

You can tell that this company only hires people that have the innate emotional capacity to care about others, and trains them well. They call you if there is a… Read More

You can tell that this company only hires people that have the innate emotional capacity to care about others, and trains them well. They call you if there is a problem. My payment didn’t go through, and instead of letting a late charge get added, they spent the time to call me to get it sorted before. Facilities are clean, very secure, and well maintained. I’ve used them twice over the 11 years I’ve lived in the area (2013-2015, and 2024).

The facility is fine, and feels safe. Not sure why there isn’t 24hr access, I’ve needed it a few times. The cost increases are absolutely ridiculous, tho they s… Read More

The facility is fine, and feels safe. Not sure why there isn’t 24hr access, I’ve needed it a few times. The cost increases are absolutely ridiculous, tho they seem fairly standard, as this is my 3rd indoor, temp control facility. IF you’re going to store stuff for more than a year, you need to build into your budget the idea that it’s going to go up by a significant percentage EVERY year. I started out at around $112 for my space. This past fall, after approx 4 years of paying increases of 10-15% each year – or more, it reached $180/mo. I cancelled a few months into that rate because it’s unreasonable in my monthly budget to store things I’m not using often at that price.

Would give zero stars if I could. I will echo the reviews that the facility is clean and well cared for. That’s about it. Since renting there, my elderly pare… Read More

Would give zero stars if I could. I will echo the reviews that the facility is clean and well cared for. That’s about it. Since renting there, my elderly parents, who were the victims of a phishing scam, were threatened with their items going to auction due to a payment that was a missed because the card on file had to be cancelled. When I called and explained the situation to the regional manager, no late fee or auction fee was waived despite the situation. They insisted the total due be brought to them in cash immediately. Fast forward to moving out of the facility, the regional manager had his personal vehicle parked in the bay while we were trying to load up all of my parents’ items. He came out and rudely asked for us to hurry up and get away from his vehicle. This upset my father (a senior citizen) and mother (with Alzheimer’s). There was no warning or call for this kind of behavior, as were almost done loading up. This man was very aggressive and obstinate to SENIORS and has ZERO business being in a customer service industry. U Stor It has multiple locations across Chicagoland. Yet there is no main office or headquarters phone number to register complaints on the awful behavior of regional managers. Where is the accountability for abhorrent customer service? Bottom line DO NOT rent from this facility. EVER.